Shipping & Returns
HOW DO I ORDER A RING?
To place an order, simply add your desired item to the cart and proceed through the straightforward checkout process. Every piece is made to order, tailored to your specific preferences outlined during the ordering process. If you have any inquiries or concerns while checking out, feel free to reach out to us for assistance.
HOW LONG DOES AN ORDER TAKE?
Every piece is crafted to order, and our current processing time is 3-4 weeks. If you require expedited service, please reach out to us, and we will make every effort to accommodate your timeline.
CAN I CHOOSE A DIFFERENT CENTER STONE SIZE OTHER THAN WHAT'S OFFERED IN THE OPTIONS?
Certainly! You have the flexibility to customize any of our designs to your preferred size. You can initiate this process by either completing our custom form or reaching out to us via email, text, or phone call with your specific request. Once received, we'll commence the customization to meet your size preferences.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Absolutely! We do cater to international orders. Please anticipate a delivery time of 3-4 weeks instead of the standard 2-3 weeks for domestic orders. It's important to note that while we don't collect taxes from international customers, any applicable import fees or taxes imposed by your country will be your responsibility.
ARE THERE ANY ADDITIONAL FEES FOR INTERNATIONAL ORDERS?
We don't handle tax collection for international customers. Any import fees or taxes mandated by your country are your responsibility and must be paid when the package clears customs. It's crucial to research and understand the specific import costs applicable to your area, as these vary between countries.
RETURNS & EXCHANGES
We aim to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied, we offer a straightforward return policy. You may return your item within 14 days of the delivery date, provided it is unused and in its original condition and packaging. To initiate a return, please contact our customer service team at info@cdclarkdiamonds.com for a return authorization (RA) number. Please note that customers are responsible for the cost of return shipping, and we require that all returned items are sent back to us using a trackable and insured shipping method to guarantee safe delivery. We recommend purchasing shipping insurance to safeguard your investment against loss or damage during transit, as we cannot be responsible for items lost in transit. Upon receiving and inspecting your return, we will issue a refund to your original method of payment within 14 business days if the item meets our return conditions. Unfortunately, we do not offer exchanges at this time; however, you may return the original item for a refund and place a new order for the desired item. Please be aware that custom-made or engraved items, as well as items purchased during special promotions or sales events, are non-refundable. Should you have any inquiries or require further assistance regarding our return policy, please don't hesitate to reach out to us at (210) 366-0123.
RETURNS FOR CUSTOM ITEMS
Due to the personalized nature of each made-to-order item, we do not provide returns. However, we are committed to exceptional customer service, so if you have any concerns about your order, please don't hesitate to reach out to us.
PAYMENT AND FINANCING